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Help

To learn as quickly as possible, we have compiled the answers to the questions most frequently asked questions. We are at your disposal for any questions that we could not answer.

How to Contact Us :
By email via our contact form 
By phone : +33 (0)4 50 01 34 96
You can reach us by phone Monday through Friday from 9:00 to 12:30 & 13:30 to 17:30.

 

My online payment is secure ?
Jardinchic uses a secure SSL, one of the most used encryption technologies and effective standards in the world payment system. Credit card details are encrypted and routed directly to our bank payment platform Credit Agricole which alone has confidential information. JardinChic does not store any credit card information.
How to pay for my order?
By credit card online
By bank transfer
By Paypal
You have these choices at the checkout
Enter your information on our site
All information you provide to us (delivery address, phone, email) are at no time communicated to third parties.
Be sure to complete as accurately as possible your delivery address: channel number, block building, zip code etc..
If you deliver your package to your workplace, remember to include the name of your company.
Your details will be confirmed by email, if you find an error, you can let us know by mail [email protected]
How often Jardinchic the site is updated?
To make you discover ever more furniture and design objects (such as serralunga brand) dedicated to Outdoor, Jardinchic frequently renewed. You can find all the new products put online in our category News
We find always the same brands and designers on your site?
To present the latest creations, innovations and trends, we continuously integrate new brands and designers. Do not hesitate to send us your suggestions!
Order not listed on the product website?
We can provide you all products suppliers listed on our site, but also items from brands that are not yet included. To do this, you can contact us by phone at +33 (0)4 50 01 34 96 or via [email protected] and tell us the product you are looking for. We will make arrangements for you.
Can I return a product that does not suit me?
Simply let us know via the contact form within 14 working days and return the product in its original packaging. Products must be absolutely over-packaged for transport. For management reasons, no returns will be accepted without a return number and without JardinChic is informed. The only valid return address is:

Jardinchic 
531 route des Vernes
74370 Pringy
Annecy
France
Deliveries from Monday to Friday from 9AM to 4H30PM

Who do I send my claims?
If you have a complaint to make about a product or service, please contact us via the contact form. We do our best to bring you satisfaction.
How do you determine the price of your products?
We apply the retail prices of our suppliers.
Do you practice sales?
We practice like any other store, winter and summer sales.
Do you do discounts?
Discount on quantities only: we are at your disposal to send you a price offer depending on your selection, thank you to contact us by phone at+33 (0)4 50 01 34 96
Discount Codes
We offer discounts codes. These codes are communicated during special operations, they allow you to receive a percentage reduction on your order (excluding shipping costs).
Note: the discount codes have a limited life time. Furthermore, codes do not apply on all the brands that we offer on Jardinchic. The special conditions are indicated on the mail which is send to you with the concerned discount code. You can find the list of all the excluded brands on our Terms and Conditions section - Line 8.
To use a good discount code, simply copy it into the text box titled Discount Code on the cart page, and then click on the "Apply coupon" button. You will benefit from these codes by signing up to our newsletter.
When products are not available, when the amount is debited from my order?
If you order by paying with credit card or PayPal, the amount is directly debited, as in all shops, even if the product(s) are not available in stock. If you order by paying by bank transfer, the order is processing from the receipt of the bank transfer on our bank account.
How much does it cost to deliver my order?
Shipping fees vary depending on the weight, volume of the order and the country of delivery. The amount of the fee varies depending on the carrier used. You can view it at the payment, just before checkout.
How do I change or cancel my order?
We inform you that, since the Law Macron, the customer is not able to cancel his order before delivery anymore. If you have already confirmed your entire order and pay online, we cannot cancel or modify your order unless that you inform our customer service immediately after your order confirmation. We can modifiy or cancel an order if the product(s) isn't / aren't shipped yet or launched in production. 
If the order is already shipped or in production, we cannot do anything and you will have to wait for the delivery to apply your withdrawal right (return costs are the customer's reponsibility).
How to track my package after shipping?
Visit your account (link available at the top of all our pages) to check the status of your order.
On the summary of the order, you will see a button "Track Your Order".
Our consultants are also available by email or by phone at [email protected] or +33 (0)4 50 01 34 96
What to do in case of dispute during the delivery?
We ask that you do not accept a damaged package (box with visible traces of damages before opening): you absolutely have to refuse the package and notify reservations on the delivery sheet before firming, explaining the refusal's reason.
Then contact our customer service within 24h00 by email via the contact form stating your order number and the nature of the dispute. We will take all measures necessary to ship your package as soon as possible.
If no reservations have been written, we will not be able to take into account the litigation and to make compensation. We send you all our receipt advises when your order is shipped, so, we ask you to read our mail carefully.
What will happen if I am away during the delivery?
If you are absent the day of delivery of your package, and that it was sent to you via Colissimo, a delivery notice will be left in your mailbox. Then you have a period of about 10 days to collect your parcel at your post office.
If your package is sent by carrier and that you are absent during the delivery despite the confirmation of appointment, the carrier will let you a delivery notice in your mailbox with the agency phone number. You will have to contact the agency without further delay to fix a new appointment date.
Extra costs for second delivery could be invoiced to you.
What is happening in case of missing or error on my order?
Our logistics take care of your order carrefully. However, if you find a mistake, please contact us via the contact form, we will arrange to send you the right items as soon as possible.
How do I know if my order has been taken into account?
After the last step of checkout on our website, you will immediately receive an order confirmation by email.
What to do in case of late delivery?
Do not hesitate to contact our Customer Service by email via the contact form to request a research. We will do our best to answer to you within 24 hours (working day).
What are the delivery areas?
We deliver to France, Belgium and Luxembourg, Germany, Austria, Denmark, Italy, Netherlands, Portugal, UK.
For DOM-TOM, Corsica, Andorra, Monaco and Switzerland: only orders which can be delivered by Colissimo/Chronopost can be done on our website. For orders of big and heavy products, we send you a quotation with transportation costs.
Any order from a geographical area other may nevertheless be studied. If accepted, an estimate on the cost will be sent to the buyer prior to the confirmation of the order.
What delivery methods do you offer?
We use different modes of transport to ship your package.
Less bulky are supported by the Post and shipped via Colissimo to have a shipment tracking. A unique number is assigned to each parcel. The email confirmation of your order is shipped tells you what no packages. You can find the tracking number of your parckage in "My Account", "My orders". When the package is shipped by La Poste, simply go to the website Laposte.net to track the delivery of your order.
The larger and / or heavier packages are supported by a carrier. You can also follow the tracking of your order, we indicate you the tracking number when we ship your order.
Express deliveries on request for international places.
What are the deadlines?
A delay is always respected ! When products are in stock we will deliver Jardinchic under 4/5 working days to International places. However, some specific items require additional time.
Jardinchic commit to deliver products in the shortest time according to the method of delivery chosen and the availability of items. The delivery times indicated on the website are the usual average times and correspond to the total processing time and delivery .
In case of any delay, you are immediately notified by e -mail .
When a customer orders several products at the same time and the shipping time are different, the actual shipping time is the longest time. If an order countains products in stock and some other which are not available, the customer can chose at the order to split shipments (the shipping costs are invoiced depending on the number of shipments) or to chose a global shipment.
And the invoice of my order?
You can edit your invoice from your account or ask for it to the customer service by mail.

Can not find the answer to your question?
Thank you to send us an email [email protected]