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Help

To learn as quickly as possible, we have compiled the answers to the questions most frequently asked questions. We are at your disposal for any questions that we could not answer.

How to Contact Us :
By email via our contact form 
By phone : +33 (0)4 50 01 34 96
You can reach us by phone Monday through Friday from 9:00 to 12:30 & 13:30 to 17:30.

My online payment is secure ?
Jardinchic uses a secure SSL, one of the most used encryption technologies and effective standards in the world payment system. Credit card details are encrypted and routed directly to our bank payment platform Credit Agricole which alone has confidential information. JardinChic does not store any credit card information.
How to pay for my order?
By credit card online
By bank transfer
By Paypal
You have these choices at the checkout
Enter your information on our site
All information you provide to us (delivery address, phone, email) are at no time communicated to third parties.
Be sure to complete as accurately as possible your delivery address: channel number, block building, zip code etc..
If you deliver your package to your workplace, remember to include the name of your company.
Your details will be confirmed by email, if you find an error, you can let us know by mail contact@jardinchic.com
How to make a gift on JardinChic?
You want to send a gift directly to the person of your choice, JardinChic takes care of everything. After placing your order and the delivery address indicated recipient, please send us an email to contact@jardinchic.com stating that he is a gift and your message. In the following days, the happy (se) recipient will receive a gift package with a small card on which will be inscribed the words you have chosen.
How often Jardinchic the site is updated?
To make you discover ever more furniture and design objects (such as serralunga brand) dedicated to Outdoor and keep you informed of news, Jardinchic frequently renewed. Each week, you will find our news, our range of products, our bestsellers sales and folders themes & lyrics expert on planning and design dedicated to Outdoor. Stay informed by subscribing to our newsletter.
We find always the same brands and designers on your site?
To present the latest creations, innovations and trends, we continuously integrate new brands and designers. Do not hesitate to send us your suggestions!
Order not listed on the product website?
We can provide you all products suppliers listed on our site, but also items from brands that are not yet included. To do this, you can contact us by phone at +33 (0)4 50 01 34 96 or via contact@jardinchic.com and tell us the product you are looking for. We will make arrangements for you.
Can I return a product that does not suit me?
Simply let us know via the contact form within 7 working days and return the product in its original packaging. Products must be absolutely over-packaged for transport. For management reasons, no returns will be accepted without a return number and without JardinChic is informed. The only valid return address is:

JardinChic Chez Sport Invest SVT
6 rue des Bouvières
Pae Les Glaisins
74940 ANNECY LE VIEUX
FRANCE

Who do I send my claims?
If you have a complaint to make about a product or service, please contact us via the contact form. We do our best to bring you satisfaction.
How do you determine the price of your products?
We have the retail prices by our suppliers.
Do you practice balances?
We practice like any other store, winter and summer sales.
Do you do discounts?
Discount on quantities we are at your disposal for a quote as soon as possible, thank you to contact us by phone at+33 (0)4 50 01 34 96
Good Discount Code
We offer discounts in the form of codes "Good Reduction". These codes are communicated during special operations they allow you to receive a percentage reduction on your order (excluding shipping).
Note: the codes "Good Reduction" have a limited life time.
To use a good discount code, simply copy it into the text box titled Discount Code on the cart page, and then click on the "Use a good Discount" button. You will benefit from these codes by signing up to our newsletter.
When products are not available, when the amount is debited from my order?
If the product you want to order is not immediately available and you want to delay your payment you can send us a check that we will cash at the time of shipment of the goods.
When will I receive an order placed on Friday express delivery?
All orders placed before 12:00 are shipped within 24 hours. Time is one working day for express orders, all orders placed Monday through Thursday before 12 noon will be delivered the next day. Orders placed on Friday before 12:00 will be delivered on Monday and orders placed on weekend will be delivered on Tuesday.
How much is the delivery of my order?
Shipping fees vary depending on the weight, volume of the order and the delivery country. The amount of the fee varies depending on the carrier used. You can view it at the payment, just before checkout.
How do I change or cancel my order?
If you have already confirmed your entire order and pay online and you want to modify or cancel, please do not hesitate to contact us via the contact form as soon as possible. We will make arrangements immediately and send you a confirmation email.
This cancellation is only possible if the goods have not been shipped.
How to track my package after shipping?
Visit your account (link available at the top of all our pages) to check the status of your orders.
On the summary of the order, you will see a button "Track Your Order".
Our consultants are also available by email or by phone at contact@jardinchic.com or +33 (0)4 50 01 34 96
What to do in case of dispute during the delivery?
We ask that you do not receive a damaged package (cardboard with visible traces of damage andor opening): you absolutely refuse and notify reservations on the travel voucher explaining the refusal.
Then contact our customer service within 48h00 by email via the contact form stating your order number and the nature of the dispute. We will take all measures necessary to ship your package as soon as possible.
If no reservation has been issued, we will not be able to take account of any disappearances, or to make compensation.
What will happen if I am away during the delivery?
If you are absent the day of delivery of your package, and that it was sent to you via Colissimo, a notice will be left in your mailbox. Then you have a period of about 10 days to collect your parcel at your post office.
If your package is sent by courier and you're away during the appointment made prior to delivery, it gives you a calling card that displays the phone number that you can call to agree a new delivery date.
Expenses second presentation will then be charged.
What is happening in case of missing or error on my order?
Our logistics department ensures thorough compliance with your order. However, if we find you with an error after we have reported via the contact form, we will arrange to send you the ordered items as soon as possible.
How do I know if my order has been taken into account?
After the last step of checkout on our website, you will immediately receive a summary of your order by email.
What to do in case of late delivery?
Do not hesitate to contact our Customer Service by email via the contact form to request a search. We will endeavor to respond to you within 24 hours (business day).
What are the delivery areas?
We deliver to mainland France (including Corsica, Andorra & Monaco), Belgium and Luxembourg, Germany, Austria, Denmark, Italy, Netherlands, Portugal, UK & Switzerland.
DOM-TOM exclusively Colissimo or quote.
Any order from a geographical area other may nevertheless be studied. If accepted, an estimate on the cost will be sent to the buyer prior to the confirmation of the order.
What delivery methods do you offer?
We use different modes of transport to ship your package.
Less bulky are supported by the Post and shipped via Colissimo to have a shipment tracking. A unique number is assigned to each parcel. The email confirmation of your order is shipped tells you what no packages. You can follow all stages of delivery of your order, the delivery validation in the "My Account", "my orders", when the package is supported by La Poste, Simply go to the website Coliposte.net to track delivery of your order.
The larger and / or heavier packages are supported by a carrier. You can follow the same way followed by your delivery.
Finally, express delivery services exclusively for the less bulky packages shipped by TNT or the like.
Express delivery of furniture (over 30Kg) estimate.
What are the deadlines?
A delay is always respected ! When products are in stock we will deliver JardinChic under 48h/72h . However, some specific items require additional time.
Jardinchic agrees to make delivery of the items ordered in the shortest time according to the method of delivery chosen and the availability of items. The delivery times quoted on the website are the usual average times and correspond to the total processing time and delivery .
In case of any mishap , you are immediately notified by e -mail .
When a customer orders several products at the same time and the shipping time are different, the actual shipping time may be the longest time , the entire order being prepared when all products which are are stock at Jardinchic excluding items in stock that are addressed as soon as possible. The customer has the option of fact at the time of the order to split shipments , participation in shipping is charged based on the number of sending, or to opt for a group based on shipping time longer.
And the invoice of my order?
You can edit your invoice from your account.

Can not find the answer to your question?
Thank you to send us an email contact@jardinchic.com