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The transport of your goods on trust

You can choose where you want to be delivered ... we deliver to the address of your choice.

Jardinchic, concerned with the improved delivery of your packages, has established a logistics system that takes into account every feature of your articles. To do so, we work with La Poste for the shipment via Colissimo and with freight companies for voluminous shipments. Please find below the technical characteristics of shipments made by our carriers :

Standard Delivery :


La Poste (Colissimo) or assimilated (GLS, Exapaq DPD, TNT, DHL, etc): shipment of products under 30 Kg, easily transportable to Metropolitan France (including Corsica, Andorra & Monaco), DOM, TOM, Belgium, Luxembourg, Switzerland, Germany, Netherlands, Great Britain, Italy, Spain, Austria, Denmark & Portugal. You are delivered in France within 48/72H (working days), DOM & TOM within 6-8 working days and other countries within 4-5 working days. Your order will be signed for upon receipt. In case of absence during delivery, a delivery sheet will be left up to your letterbox so you will be able to collect your package at the nearest post office.

Messagerie transport: shipment of products upper than 30 Kg or breakable or products under 30Kg beyond the Colissimo sizes (voluminous) to Metropolitan France (excluding Corsica, Andorra & Monaco, on quotation, please contact us), Belgium, Luxembourg, Germany, Netherlands, Great Britain, Italy, Spain, Austria, Denmark & Portugal (excluding Switzerland and DOM TOM, on quotation, please contact us). You are delivered in France within around 2-3 working days from order confirmation, other countries within around 4-5 working days. Your order will be delivered to your doorstep for homes or at the foot of the building. Your order will be delivered on a pallet and be signed for upon receipt (no delivery upstairs, no unpacking, no installation). For deliveries, the carrier will call you to organize delivery.

In case of missed appointment for delivery, a delivery sheet will be left up to your letterbox or you will be contact again by the carrier so you can arrange a new appointment. Then, you could be charge for second presentation fees.

Speed and transparency are our priority

A delay is always respected! When products are in stock at Jardinchic we deliver within working 4-5 days to European countries (see details on table below). However, some specific items require additional time.

Jardinchic commits to delivery the ordered products as quick as possible according to the delivery mode chosen and the products' availability. The delivery times mentioned on the website are the average standard delivery times and correspond to the total processing and transport time. For every purchase, we indicate on your order the time within which you will be delivered and the amount of the fee for the preparation and delivery. These are based on the country of delivery, delivery mode selected and the weight of the ordered products.

When a customer orders several products at the same time and the shipping times are different, the effective shipping time may be the longest time, the full order being prepared when all products are in stock at Jardinchic, excluding items in stock that are shipped as soon as possible. In fact, the customer has the option during the order process to split shipments, the fee for the preparation and delivery being charged based on the number of shipments, or to opt for a global shipment on basis of the longer delivery time.

To follow each order, you can check the process of your order on the section 'My account', 'my orders', 'delivery tracking'. You will receive an e-mail to inform you about the shipment of your order and communicate you the tracking number of your package(s) if available. From the moment your order is supported by the carrier, you just have to go on the carrier's website to track the delivery of your order if a tracking code is available.

Instructions for the receipt of your order

Remember our instructions for the delivery of your goods :

Jardinchic recommends to the Buyer to check during delivery and in the presence of the carrier, the compliance and the state of the package(s) and the product(s). Supposing that the Buyer would have any doubt of any kind on the state or the contents of the package, he will have to check the condition of the received goods and write accurate and detailed reservations, dated and signed as follows: on the delivery sheet provided by the carrier in the presence of the delivery driver. And in any case, the Buyer should inform the company Hortorum by letter sent to his office or by mail at the adress [email protected] Control of delivered package is deemed to be made and can no longer be disputed, from the moment the Buyer or any person entitled to receive the parcel has signed the delivery note.

We invite the Buyer to check the condition of the package, of its contents and of the pallet at best before signing the delivery sheet provided by the carrier. If the Buyer has any doubt about the condition of the goods, he is requested to express specific reservations mentioning the bad condition of the package and merchandise, to refuse the delivery and to contact Jardinchic as soon as possible.

In case of damages for delivery by carrier (messagerie): Please write EXACT reservations regarding the damages on the delivery sheet before firming (for example: scratched, broken, scraped product,...)

Please neve write "package on good condition" next to "broken product" and please refuse the good damaged (if only one part of the order is damaged and the other part in good condition, please refuse the damaged one)

ANY PROCEDURE OR EXCHANGE COULD NOT BE PUT IN PLACE IF THE CARRIER DO NOT HAVE EXACT RESERVATIONS WRITTEN ON THE DELIVERY SHEET.

In case of damages for delivery by Colissimo, Chronopost, GLS, DPD Exapaq, TNT, etc (small shipments):

Please directly open your package and check the product's condition.

In case of damages, please send us your reclaim to our mail address [email protected] with pictures of the product + of the package + of the transport label with your name and delivery address (the label pasted on your package) so we will be able to submit a claim.

In case of non-compliance:

Please contact our Customer Service via mail to [email protected] in order to open a Service-after-sale claim.

Do not ship back your product(s) directly to Jardinchic before having report your claim to us.

Taxes and customs duties

For shipments outside the European Union, taxes and duties are the recipient's responsibility and will be requested after delivery.

In this case, the invoice is joined to the package for the customs clearance. 

For orders outside the European Union and DOM TOM, the applicable VAT in the country of destination is the recipient's responsibility at delivery.

Table of delivery costs

All prices indicated in the table below are in Euros and without taxes (excluding VAT)

You could estimate at any moment the delivery price of your selection (excluding zone with delivery on quotation, please contact us) by adding your product(s) in your shopping basket. To do so, chose the country of delivery in the drop-down menu of the section "Estimate shipping" and then click on "Get a quote".

Express Shipping

If you need to receive your order sooner, we can organize an express delivery for you. For express delivery fees, please contact customer service to receive a detailed quotation at the adress [email protected]

Destination Delivery mode Delay Package weight Fixed contribution to preparation and delivery costs excl. VAT (*) Fixed contribution to preparation and delivery costs if large product excl.VAT (**)
Parcel < 30kg
France including Corsica, Andorra and Monaco
*increase of 6€ excluding VAT in case of package "non mécanisable" by Coliposte
Normal 2 to 3 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
6.9
6.9
9.9
9.9

 

15
15 
19 
22

**excluding Corsica, Andorra and Monaco

Guadeloupe, St Barthélémy, St Martin, Martinique, Réunion, Guyanne, St Pierre and Miquelon Normal 6 to 8 days 0<1 kg
1<2 kg
2<3 kg
3<4 kg
4<5 kg
5<6 kg
6<7 kg
7<8 kg
8<9 kg
9<10 kg
10<15 kg
15<20 kg
20<25 kg
25<30 kg
15
20
25
31
36
41
47
52
57
63
87
114
141
167
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
Nouvelle Calédonie, Polynésie Francaise, Iles Wallis and Futuna Normal 6 to 8 days 0<1 kg
1<2 kg
2<3 kg
3<4 kg
4<5 kg
5<6 kg
6<7 kg
7<8 kg
8<9 kg
9<10 kg
10<15 kg
15<20 kg
20<25 kg
25<30 kg
22
34
47
59
72
84
97
109
122
134
196
261
325
388
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
Belgium Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
9.9
9.9
15
20
29
29
29
29
Luxembourg Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
9.9
9.9
15
20
29
29
29
29
Switzerland**** Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
14
18
20
30
On quote
On quote
On quote
On quote
Germany Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
9.9
9.9
15
20
from 29 to 39 ***
from 29 to 39 ***
from 29 to 39 ***
from 29 to 39 ***
The Netherlands Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
9.9
9.9
15
20
39 
39
39 
39 
United-Kingdom, Spain and Italy Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
12
16
20
30
from 29 to 59***
from 29 to 59***
from 29 to 59***
from 29 to 59***
Austria Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
12
16
20
30
39 
39 
39 
39 
Portugal Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
16
22
26
42
59
59
59
59
Denmark Normal 4 to 5 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
16
22
26
42
59 
59 
59 
59 
France Express 1 to 2 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
15
19
23
29
25
25
29
31
Corsica Express 1 to 2 days 0<5 kg
5<10 kg
10<15 kg
15<30 kg
35
39
42
49
On quote
On quote 
On quote
On quote
Colis > 30kg
France excluding Corsica, Andorra and Monaco Normal 2 to 4 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
25
35
49
79
99
115
149
199
 
Corsica, Andorra and Monaco Normal 2 to 4 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
 
Belgium Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
35
40
55
75
95
109
145
195
 
Luxembourg Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
29
45
75
80
80
90
139
155
 
Switzerland**** Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
On quote
On quote
On quote
On quote
On quote
On quote
On quote
On quote
 
Germany Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
from 29 to 39 ***
from 39 to 50 ***
from 55 to 70 ***
from 75 to 105 ***
from 99 to 135 ***
from 120 to 165 ***
from 155 to 220 ***
from 220 to 305 ***
 
The Netherlands Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
39 
39 
55 
75 
99 
119 
159
210 
 
United Kingdom Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
from 29 to 59 ***
from 35 to 95 ***
from 55 to 145 ***
from 80 to 185 ***
from 99 to 220 ***
from 125 to 252 ***
from 152 to 290 ***
from 199 to 370 ***
 
Italy Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
from 29 to 59 ***
from 29 to 59 ***
from 29 to 59 ***
from 35 to 80 ***
from 45 to 115 ***
from 60 to 129 ***
from 80 to 180 ***
from 105 to 250 ***
 
Austria Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
45 
55 
from 65 to 75 ***
from 99 to 105 ***
from 125 to 135 ***
from 155 to 165 ***
from 205 to 225 ***
from 290 to 305 ***
 
Denmark Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
59 
59 
85 
115 
150 
180 
240 
325 
 
Portugal Normal 4 to 5 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
59
69
89
139
159
209
259
359
 
Spain Normal 6 to 8 days 30<50 kg
50<100 kg
100<200 kg
200<300 kg
300<400 kg
400<500 kg
500<700 kg
700<999 kg
35
45
55
79
94
109
125
160
 
All areas Express   >30 kg On quote  

*** Following the delivery zip code.

****Custom taxes and Swiss VAT are the responsability of the customer, and payable upon delivery of the order.