Our commitments


Money back

accordance with Article L. 121-20 of the Consumer Code , the purchaser has a period of seven days from the date of receipt to return at its expense, the products ordered, for reimbursement . The returned item must be in perfect condition for resale in its state of origin duly sealed (packaging, accessories , manuals ... ) and properly labeled .

How to exchange a product ?

Simply let us know via the contact form within 7 working days and return the product in its original packaging. Products must be absolutely over-packaged for transport. For management reasons , no returns will be accepted without a return number and without JardinChic is informed. The only valid return address is:

90, av Georges Clémenceau, Bât A1

Deliveries from Monday to Friday, from 9AM to 4H30PM

You will be reimbursed according to your choice , receive a credit or an exchange .

Rules , 100% SECURE

Jardinchic dishes use all necessary means to ensure the security and confidentiality of the data transmitted on the site (including online payment ) . For this purpose, the site uses a payment system and remote data encryption that and pass unencrypted over the network. In addition, the transaction is effected through the banking platform e- transaction Credit Agricole which alone has confidential information (card number , expiry date ) provided by the Purchaser upon payment .

Customer Service listens to customers

Who do I send my claims ? If you have a complaint to make about a product or service , please contact us via the contact form. We do our best to bring you satisfaction.

In any event , the products sold are of the legal warranty against hidden defects provided by Article 1641 of the Civil Code. The warranty for hidden defects protects the buyer of any manufacturing defects undetected in the first six months after purchase . It only applies if the user proves that the defect noted that already existed before JardinChic only delivers his product. We specify that it is for the user to appraise the product at its expense to obtain evidence of the existence of a latent defect .

responsibility JardinChic can never be greater than the value of the item in question. Furthermore, no other compensation can not be claimed by the user outside those expressly provided for in the Consumer Code .

All products sold on our site are covered by the manufacturer's warranty for a minimum period of one year against defects in material and workmanship .

The warranty does not cover damage or malfunction resulting from force majeure , normal wear, Misuses and for any damage due to accident, negligence, repairs by the customer or a third party or resulting from storage conditions incompatible with the nature of the goods or if the conditions of implementation contained in the operating instructions and installation were not e ty met.

wish to exercise the warranty, to the extent that the delay is not exceeded , first contact JardinChic . For the implementation of the guarantee, the customer returns the product at its expense JardinChic enclosing the original invoice and the confirmation mail consideration of the return request (provided by JardinChic ) . The product will be repaired and sent to the customer 's expense JardinChic . In case this is not possible , JardinChic will refund or a credit depending on customer choice.


JardinChic carefully selects its suppliers and guarantee optimal quality items . In the form you will find product specifications article as well as advice on the use , maintenance and arrangements of ideas and associations. A very wide range of items are European manufacture and come from the best know-how in terms of design and manufacturing. Quality & aesthetics products are the main criteria for selecting suppliers JardinChic .